Terms & Conditions
Terms & Conditions
General Terms and Conditions of FMB Shop GmbH, Brendelweg 148, 27755 Delmenhorst
The following conditions of sale and delivery apply to all contracts concluded with us. Other agreements or agreements are not valid unless they have been confirmed by us in writing. By concluding the contract, the contracting party accepts these terms and conditions as valid. As a precaution, special conditions of purchase of the buyer are already explicitly contradicted.
The offer of our products at any given time does not imply or guarantee that these products will be available at all times. We reserve the right to discontinue any product at any time.
You have the opportunity to order in our online shop at www.fmb-shop.de. You can also order our products by phone Monday through Friday from 10:00 to 18:00 and Saturdays from 10:00 to 13:00 by calling 04221 21973. In addition, you have the opportunity to order our products by e-mail via the e-mail address email@example.com. A written order at Fritzes Modellbörse, Brendelweg 148, 27755 Delmenhorst, is also possible.
If you have an e-mail address deposited with us, you will receive a confirmation of your order by e-mail. If, for any reason, we are unable to complete the order, we will notify you as soon as possible. If we have already received a payment for the order, we will refund the corresponding amount with the payment method you use. If, for any other reason, a different arrangement needs to be made, a client advisor will contact you to arrange a refund.
2. Delivery and delivery time
National delivery will take place within 48 hours, if the item is in stock. International delivery within Europe takes 7 - 10 days; worldwide up to 4 weeks. It should be noted that new deliveries are delivered in the order of pre-orders received. The items will be sent to the address specified by the customer with the shipping method requested by the customer, thus by DHL Deutsche Post Worldnet or DPD. For delays during transport, we assume no liability. Fritzes Modellbörse will, if possible, meet the agreed delivery time. The delivery times are stated under the assumption that we ourselves are supplied correctly and on time. If we are not responsible for the lack of availability, the details of the delivery times are not binding.
All prices quoted are subject to change and include the applicable VAT plus shipping costs. The prices of the respective current price list apply.
4. Delivery costs
Goods are always delivered against prepayment. The postage in Germany is 13.50 euros for cash on delivery and 5,90 euros (up to 31.5 kilograms, see shipping information) for advance payment or check in advance. Within Germany from a purchase value of €150,00 in prepayment delivery is free. The delivery of the goods abroad takes place exclusively against payment in advance. In that regard, wait for the relevant invoice. Postage within the European Union and worldwide will be charged at expenditure. (Overview of our shipping costs)
Payment from Germany in advance. Invoices are payable without deduction within 14 days from date of invoice. There are also payments by Visa or Mastercard, or PayPal possible. We reserve the right to change without notice. Payment from abroad when paying by Visa / Mastercard, the shipping is immediate. When paying by bank transfer to our bank account or PayPal, the shipping will take place as soon as the final invoice amount has been credited to our account. Payments must be made to the following account: Landessparkasse zu Oldenburg Account holder:
FMB Shop GmbH SLZODE22XXX LZO Iban Nr: DE21 2805 0100 0094 1506 87
6. Retention of title
All delivered items remain our property until final payment. However, the buyer is entitled to the possession and contractual use of the object of purchase, as long as he fulfills his obligation from the retention of title and his obligation from the business relationship in due time. Until the final payment of the purchase price, the buyer assigns any claims from resale to us.
7. Warranty / Return
Should products have material or manufacturing defects or deviations in quantity exist, any visible defects - especially transport damages or you receive incorrect deliveries, report to us in writing immediately, at the latest, however, 5 working days after receipt of the goods. This also applies to forwarding the goods to third parties. Returns must be announced in advance in each case and provided with appropriate postage, which will be refunded according to the legal regulations. Unfree consignments as well as unknown unspoken returns cannot be accepted.
8. Revocation - Cancellation policy
You have the right to withdraw from this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods of an order.
In order to exercise your right of withdrawal, you must inform us (FMB Shop GmbH, Brendelweg 148, 27755 Delmenhorst, 04221/25970, firstname.lastname@example.org) by means of a statement (eg by e-mail or a letter sent by mail, etc.) of your decision to withdraw from this contract.
To maintain the cancellation period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this agreement, we will provide you with all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a different type of delivery than the standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notification of your revocation of this contract has been received. For repayment, we will use the same form of payment that you used in the original transaction, unless explicitly agreed otherwise with you, in no case will you be charged for these repayments. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever we receive first.
You must return the goods to FMB Shop GmbH, Brendelweg 148, 27755 Delmenhorst, immediately and in any event not later than 14 days from the date on which you informed us of the cancellation. The deadline is respected if you send the goods before the deadline of 14 days. You will bear the direct costs of the return if the price of the returned goods does not exceed € 40.00.
You only must pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, quality and functioning of the goods.
9. Cost of return
The buyer bears the costs of the return, if the delivered commodity corresponds to the ordered commodity and the price of the returned commodity does not exceed an amount of 40.00 euro. Furthermore, the costs of the return are not to be borne by the buyer if, at a higher price, the object of purchase was not yet paid at the time of the cancellation or a contractually agreed partial service had not yet been performed. This only applies if the delivered goods correspond to the ordered goods. Unless the conditions in paragraph I or II are met, the return is free for the buyer. Non-parcelable purchase items are picked up. Obligations to reimburse payments must be fulfilled within 30 days of sending the declaration of intent. Again, these rules apply only to buyers who are consumers.
In a non-free consignment DHL demands € 15.00 for each "unfree" shipment. We ask for your understanding that these costs in a reversal of the customer in deduction or be charged. To avoid that case, we ask you to always make returns free, ie. to advance the postage costs once. In case of a legitimate complaint, the postage will be refunded.
10. Severability clause
If individual provisions of these terms and conditions prove wholly or partially ineffective or unenforceable, or become ineffective or unenforceable because of changes in legislation after conclusion of the contract, the remaining provisions of the contract and the validity of the contract as a whole remain unaffected.
By placing an order, the aforementioned conditions are considered accepted. This also applies explicitly to repeat orders and follow-up orders. Ancillary agreements must be in writing and confirmed.